Privacy Policy

Last Updated: January 1, 2025
At HrSurveyHub (“we”, “us”, “our”) we believe in the importance of data security and protecting the Personally Identifiable Information we collect from an individual to provide the system and services that we offer. We are committed to privacy practices that are transparent, and compliant with the data protection regulations, such as EU General Data Protection Regulation (GDPR).
This Privacy Policy is a part of our Terms of Service and governs the manner in which we collect, use, maintain and disclose the information we collect about you if you’re a HrSurveyHub user or a visitor of our website. We highly recommend that you carefully review our Privacy Policy before engaging in any activity this website has to offer.
We reserve the right to update or modify this Privacy Policy at any time without prior notice. However, if we make changes that we believe will materially impact this Privacy Policy and/or your rights, we will promptly notify you of those changes via the primary contact email provided by you. The latest version of our Privacy Policy will be available on this page. If you access our website or services after the notice you deem to accept the changes, updates, or additions.

TO WHOM DOES THIS POLICY APPLY

This Privacy Policy applies to:
Customers: this includes any individual who registers or creates an account individually or on behalf of an entity or organization in order to use the services we offer.
Site Visitors: visitors to our website, including those who may also opt-in to receive additional information or commercial communications about HrSurveyHub.

INFORMATION WE COLLECT

What personal information we collect and process depends on how and why you use our website or services. Generally, we process personal information that we receive:
  • Directly from you when you provide it to us, such as in connection with our services
  • Indirectly, through automated technologies such as cookies, or from third parties

Information We Collect Directly From You

You can generally visit our website without having to submit any personal information. If you request more information or sign up for our services, we will ask you to provide us with personal information as follows. If you decline to provide your personal information or ask us to delete it, we may be unable to continue to provide or support our product or services.
Contact Forms
If you contact us via the contact forms on our website, we will ask you to provide your Full Name and Email Address.
Account Information
When you choose to sign up or become a paid customer, we will ask you to provide us with certain personal information so that we can create your account and make it possible for you to use HrSurveyHub. The required information will include your Name and Email Address. The optional information may include Phone Number, Job Title, Company Name, Number of Employees.
Financial Information
You are not required to enter your credit card information unless and until you decide to continue with a paid subscription to our services. When purchasing a paid subscription, you will be required to provide additional information on your payment and billing details so that we can process the transaction. This information is processed by our payment service provider and we receive a confirmation of payment, which we then associate with your Account Information and any relevant transactions.
Optional Information
We may also collect registration information related to your participation in HrSurveyHub online webinars, training, and surveys.

Information We Collect Indirectly

We collect your data automatically when you browse our website or use our services. We use this information to administer and improve our website and services, analyze trends, track users’ usage of our website, and for remarketing purposes.
Website Data
When you visit a HrSurveyHub website, we may collect online and technical information from your device, such as your Browser Type, IP Address and Geographic Areas derived from your IP Address, Access Times and Duration of Visits, Referring URL, and other usage data relating to your activities on our website, including the pages you browse.
Product-related Data
When you use HrSurveyHub, we collect certain information related to your use of our product and services. The information we collect includes the technical information about your operating system and details about which of our product versions you are using. We may link this information to the personal information we have collected about you and use it for the purposes described in this Privacy Policy, and we may deliver targeted marketing and product information back to you based on this data.
Cookies
When visiting the HrSurveyHub website, certain information is being recorded which is generally anonymous information and does not reveal your identity. We use cookies to operate our website and improve its user experience. This will not, under any circumstances, affect your privacy or data security. We partner with third parties, including analytics companies, advertisers, and ad networks, who may place cookies on your browser when you visit our websites, may send their own cookies to your cookie file, and may use those cookies to track and collect information about you and your online activities over time and across different websites, devices, and applications and to provide targeted advertising based on your interests and previous browsing history.
Remarketing Tags
We use Google remarketing services or tags in order to advertise to previous visitors to our website on third-party platforms such as Google search results page or a site in the Google Display Network.

HOW & WHY WE USE PERSONAL INFORMATION

We use the personal information we collect about you for the following purposes:
Providing our services
We need to use your personal information to perform our responsibilities under our contract with you and to provide you with our services. Your personal information is required in order to provide you access to and use of our website, product, and services, including accessing the product features, and functionality.
Processing and completing transactions
We use your personal information to process and complete transactions including verifying payments and sending you related information, including purchase confirmations, invoices, and important notices.
Measuring performance, developing and improving the website, services, and user experience
We use data for analytics and measurement to understand how our website and services are used. We use the information we collect to improve the content and general administration of our website, enabling new features and enhancing both website visitor and Customer experience.
Managing our relationship with you, including Customer service or feedback
We use the information we collect, like your email address, to interact with you directly. We require your personal information in order to respond to your queries and requests or otherwise communicate directly with you such as to give you notices about your Account, send you related information, such as updates, security alerts, and support messages. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your Account.
Increasing the number of customers who use our website and services through marketing and advertising
With your explicit consent, we use your personal information for sending commercial communications, in line with your communication preferences, about our product and services, features, newsletters, offers, promotions, and events.
Detecting fraud, illegal activities, or security breaches
We use your personal information to protect HrSurveyHub and others from fraud, illegal activities, or security breaches.
Providing information to regulatory bodies when legally required, and only as outlined below in this Privacy Policy
We use your personal information to comply with our legal obligations under applicable laws and to cooperate with public and government authorities as required.
We only collect and process your Personal Information to the extent it is necessary for fulfilling these purposes and where we can rely on a legal basis for such processing as set out in our Privacy Policy. Where required, we will ask you for your prior consent to processing.

FORMS OF DISCLOSURE

We do use services of third-party providers to operate our website. These service providers have access to personal information needed to perform such functions on our behalf and are authorized to use your personal information to provide these services to us.
The services include payment processing, analytics service providers, customer service, and transactional message delivering companies that we believe are in full compliance with GDPR requirements. As their services require, we may transfer as much of your personal information to them as necessary for them to perform their services.
Apart from third-party providers, we may also disclose your personal information in the following situations:
  • Under the specific circumstances where we are authorized or required by law to do so.
  • To respond to requests regarding a criminal investigation or illegal activity.
  • To defend our rights, or to address financial or reputational risks.
Any disclosure of your personal information will be done to protect your or our company’s vital interests as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on us, our subsidiaries, affiliates, employees or agents with prior notice to you by email. Your personal data will only be used to protect our legitimate interests and will never be provided to other parties for advertising, marketing, or other commercial uses without your consent.

DATA SECURITY

We store all user information in secure databases protected in a variety of industry-standard access controls to assist us in protecting your data. However, no company can fully eliminate security risks associated with the transmission of personal information through online transactions, and you do so at your own risk. To help protect yourself, use a strong password, and protect your user names and passwords to help prevent others from accessing your Account.

RETAINING YOUR INFORMATION

We retain the data we collect for different periods of time depending on what it is, how we use it, and how you configure your settings:
  • Some data you can delete whenever you like, such as the content you create or upload. You can contact us directly via our website or an email to request to delete your created content.
  • Other data is deleted or anonymized automatically after a set period of time, such as advertising data in server logs.
  • We keep some data until you delete your HrSurveyHub Account, such as information about how often you use our services. You can contact us directly via our website or by email to request to delete your account.
  • We retain some data for longer periods of time when necessary for legitimate business or legal purposes, such as security, fraud and abuse prevention, or financial record-keeping.
  • If you purchase a paid subscription from us, we may retain your personal information for as long as we need to in order to provide you with customer service, or for compliance purposes, for example, in order to comply with our record-keeping requirements.
  • When you delete data, we follow a deletion process to make sure that your data is safely and completely removed from our servers or retained only in anonymized form. We try to ensure that our services protect information from accidental or malicious deletion. Because of this, there may be delays between when you delete something and when copies are deleted from our active and backup systems.

YOUR PRIVACY CONTROLS

You have certain rights relating to your Personal Data, subject to local data protection laws. Depending on the applicable laws, these rights may include the right to:
  • Access your personal information held by us (also referred to as the right to access)
  • Know more about how we processed your personal information
  • Rectify inaccurate personal information and, taking into account the purpose of processing the personal information, ensure it is complete
  • Erase or delete your personal information (also referred to as the right to be forgotten), to the extent permitted by applicable data protection laws
  • Restrict our processing of your personal information
  • Transfer your personal information to another controller, to the extent possible (right to data portability)
  • Object to any processing of your personal information to the extent permitted by law
  • Opt-out of certain disclosures of your personal information to third parties
  • Withdraw your consent at any time (to the extent we base processing on consent), without affecting the lawfulness of the processing based on such consent before its withdrawal

TERMINATION OF ACCOUNT

Even after you close your account, we will continue to store archived copies of your Personal Information for legitimate business purposes and to comply with the law. We will continue to store anonymous or anonymized information, such as website visits, in order to improve our services.

OPTING-OUT OF MARKETING

You may opt out at any time of marketing and commercial communication that we may send you by clicking on the unsubscribe link contained in each email, or you may contact us directly via our website or an email.

CONTACTING US

If you have any questions about this Privacy Policy, data protection, or if you have any requests for resolving issues with your personal data, we encourage you to contact us at [email protected].